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Tasks (work items) are the unit of work inside a project. Each carries a status, type, priority, optional assignee, and optional dates.

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Statuses

Five statuses ship by default. You can rename, recolor, reorder, or archive any of them, and add your own — Settings → Statuses. Every status belongs to a category: Todo, In Progress, In Review, or Done.
The category — not the label — is what sprint velocity, completion counts, reports, and SLA resolution all key off. If you add a status called “Shipped”, give it the Done category, or work sitting in it will look unfinished everywhere it’s counted.

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Types

Settings → Types. Task, bug, and so on — each with its own icon and color, which then show on the board, the list, and task detail.

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Priorities

Low, Medium, High, and Critical. Priority is worth setting deliberately if you use SLA Management: response and resolution targets are defined per priority, and automation rules can apply or remove an SLA based on it.

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Organising work

Labels

Cross-cutting tags, defined per workspace under Settings → Labels.

Subtasks

Break a task down; the parent shows completed-of-total.

Dependencies

Mark a task as blocked by another — blocked work surfaces in reports and the blocker radar.

Recurrence

Repeating work spawns its next occurrence when the current one is completed or closed.

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Views

Switch between list and board. Board columns follow your status order, so reordering statuses in settings reorders the board for everyone.

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Comments and mentions

Comment on any task, and @mention a teammate to notify them. If the AI assistant module is on, you can mention the assistant in a thread to get an answer without leaving the task.

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Deleting

Deleted tasks go to Trash rather than disappearing, so an accidental delete is recoverable.