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All plans. On by default.
Workflows automate the repetitive parts of delivery: when something happens, do something. Built visually rather than in code.

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Shape of a workflow

A trigger (a task changed status, a project was created, a schedule fired), optional conditions, and one or more actions — assign someone, post to a linked chat channel, call a webhook, or run an AI step.

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Common uses

Routing

Assign incoming work by type or label.

Notification

Tell a channel when something crosses a threshold.

Hygiene

Nudge stale work, or close what’s been done for a while.

Handover

Move work between stages when conditions are met.

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Webhook actions

A workflow can call your own systems. Those calls use the same signed-webhook mechanism as Webhooks.
Workflows act on their own. Test on a low-stakes project before pointing one at live client work — an automation that reassigns or closes work in bulk is hard to unpick afterwards.