> ## Documentation Index
> Fetch the complete documentation index at: https://docs.worksynk.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Drag-and-drop automation for delivery operations.

<Info>**All plans.** On by default.</Info>

Workflows automate the repetitive parts of delivery: when something happens,
do something. Built visually rather than in code.

## Shape of a workflow

A **trigger** (a task changed status, a project was created, a schedule fired),
optional **conditions**, and one or more **actions** — assign someone, post to
a linked chat channel, call a webhook, or run an AI step.

## Common uses

<CardGroup cols={2}>
  <Card title="Routing" icon="route">
    Assign incoming work by type or label.
  </Card>

  <Card title="Notification" icon="bell">
    Tell a channel when something crosses a threshold.
  </Card>

  <Card title="Hygiene" icon="broom">
    Nudge stale work, or close what's been done for a while.
  </Card>

  <Card title="Handover" icon="right-left">
    Move work between stages when conditions are met.
  </Card>
</CardGroup>

## Webhook actions

A workflow can call your own systems. Those calls use the same signed-webhook
mechanism as [Webhooks](/webhooks).

<Warning>
  Workflows act on their own. Test on a low-stakes project before pointing one
  at live client work — an automation that reassigns or closes work in bulk is
  hard to unpick afterwards.
</Warning>